What to do when you can't meet your mortgage payments


Many homeowners have problems paying their mortgages, often when they lose a job, split up with a partner or have unexpected expenses.
If you're struggling to pay, you need to act quickly - even if the problems are only temporary.

8. Complaints


If you feel that your mortgage lender or insurance company is not dealing with your case fairly, ask them for a copy of their internal complaints procedure. You can often get matters sorted out quickly and easily if you do this. But if you’re not happy with the answers, you can take the matter to the Financial Ombudsman Service – see useful contacts. See also the FSA guide to making a complaint for useful tips – available from the FSA Consumer website at www.fsa.gov.uk/consumer or the FSA Consumer Helpline on 0845 606 1234.