The Process in General

Can a Product Review be carried out for a financial contract I no longer have?
Can a Product Review be carried out for a financial contract I no longer have? Product Reviews for mortgages, secured loans and motor finance can be assessed from as far back as the late 1980s subject to documentation being available from the lender. Product Reviews for credit cards may only be for a current product.

What types of financial contracts would be passed to underwriting to assess?
We can assess mortgage, secured loan, motor finance and credit card contracts.

If my Product Review is initially assessed by underwriting as a ‘Yes’, does this mean that I am able to make a claim?
You can progress with a Product Review based on the information given. For mortgages, secured loans and motor finance reviews, the information you have provided suggests that any claim will exceed minimum claim requirements of £5000. There is no minimum claim for credit cards. Progression to a claim will be subject to a further assessment once we are in possession of the client file (all documentation relating to your account) from the lender.

Are there alternatives to Cartel Client Review's service?
There are ombudsmen schemes such as the Financial Ombudsman Service and other official means that can be used directly as a means of obtaining redress.

Product Reviews for Mortgages, Secured Loans and Motor Finance Contracts

What are the timescales for the process?
The full process for mortgage, secured loans and motor finance contract review and claim can be broken down as follows. All timescales are approximate. The following table assumes that all documentation has been completed correctly and Cartel Client Review has been provided with suitable proofs of address.

Process Step	Timescale
Initial request to release client file out to lender.	1 week
Client file back from lender. Please note: 40 days only commences once the lender considers it has all relevant information (including cleared payment of search fee).	40 days
Missing Information requested and returned.	1 month
Client file dissected. Please note: If, following dissection of the file, crucial information is still found to be missing this may need to be requested and received from the lender before the case can progress. This could extend this stage by around 2 months.	2 weeks
Assessment of claim and production of solicitor paperwork. Please note: If the claim is assessed as having insufficient chances of success a refund of the £495 review fee will be made to you. If prospects are still assessed as reasonable you will complete instruction documentation for the appointed solicitor.	4 weeks
Progression of claim. Please note: Occasionally a claim may take longer, particularly if not all documents have been returned by the lender or if the case is required to go to court for conclusion.	6 to 9 months

What is the review fee for and what does it cover?
The review fee for all mortgage, secured loan and motor finance product reviews is £495. This covers the review costs incurred by Cartel Client Review prior to a solicitor taking on a claim. The review fee is payable at the time of signing the client agreement. Cartel Client Review will take no payment prior to assessing the relative chances of a successful claim. Cartel Client Review does not take any percentage of any settlement for mortgage, secured loan and motor finance product reviews.

Refund?
Your payment of £495 for mortgage, secured loan or motor finance product reviews is refundable if the individual claim does not result in a payment to you. However, there is no refund for any claim which is made fraudulently or any claim procedure which is withdrawn by you prior to a conclusion. Please see Terms and Conditions for full details. Your payment of £10, which is made payable to the lender to retrieve the relevant Client documentation, is not refundable.